Book a Demo
Book a Demo

Head of Customer Success

Open position

Own customer success strategy end to end, drive onboarding and retention, and help major brands scale adoption of POWER.xyz across teams and workflows.

Location
Paris / Hybrid

Employment type
Full-time

Apply now Apply by email

About POWER.xyz

POWER.xyz is a 3D Asset Platform for Visual Commerce and Unlimited Content Creation. Powered by GenAI.

One Master 3D Asset = 10+ use cases: 3D Viewer, Augmented Reality, Product Configurator, content creation including packshots, photos and videos.

Working with major agencies and brands worldwide including Saint Laurent, Renault, Michelin, Decathlon, Ami Paris, Maje, Polene, Zadig & Voltaire and Stellantis. Accelerated by Farfetch, LVMH and Richemont.

  • 3D Creation Manager: create your product catalog in 3D with streamlined workflows.
  • Visual Commerce: launch 3D experiences easily with 3D Viewer, Configurator and AR.
  • Virtual Studio: create content at scale including packshots, videos and lifestyle visuals powered by GenAI.

The Role

We are looking for a Head of Customer Success to build trusted relationships with our clients and turn successful delivery into long-term adoption and growth.

You will shape the customer journey from onboarding to expansion, coordinate cross-functional execution and help ensure premium service quality for strategic accounts.

Responsibilities

  • Own the customer success strategy across onboarding, adoption, retention and account growth.
  • Act as a senior point of contact for strategic clients and guide them toward measurable value from the platform.
  • Build scalable success playbooks, reporting rhythms and service standards for a premium client experience.
  • Coordinate product, 3D content, operations and sales teams to keep delivery smooth and aligned with client priorities.
  • Track health signals, usage patterns and renewal risks, then proactively drive action plans.
  • Identify upsell and cross-sell opportunities in close collaboration with the commercial team.
  • Turn customer feedback into actionable insights for product, operations and go-to-market improvements.

Your Profile

  • 5+ years of experience in customer success, account management or client services in SaaS, agency or technology environments.
  • Strong track record managing strategic accounts and building durable executive-level relationships.
  • Excellent organizational skills, with the ability to run multiple workstreams and keep teams aligned.
  • Comfort working with both high-touch client needs and scalable process design.
  • Fluent in English and French.
  • Bonus: experience in 3D, creative production, visual commerce or AI-enabled workflows.

Extra

  • Background in 3D, retail, or SaaS environments.
  • Experience working in a fast-paced, international setting.
  • A passion for blending creativity with technology to deliver exceptional client experiences.

Benefits

Competitive salary: a package tailored to your abilities, experiences and accomplishments.

Offices and/or remote: our main office is in Paris at Station F, incubated by LVMH. We have a nomad days policy and, depending on the position, offer both full and flexible work-from-home opportunities.

Health: extremely comprehensive health insurance with easy access through an online platform.

Benefiz: access to a Benefiz cash pool at 10 EUR per day with 50% covered, for meals, gym membership, cultural goods and more.

Discounts (CSE): access to discounted events and goods.

Team getaways: workplace events, trips and shared moments with the team.

Grow with us: you will work in an autonomous environment with trusting, smart and reliable teammates to help build a game-changing platform in a constantly evolving market.

Commuting: country-specific commuter benefits.

Apply Now

Interested in the position?

Send your application in French or English via the embedded form below, or directly at jobs@power.xyz.

If you believe you would be a good fit for the position, we would love to hear from you and tell you more about our ambitions and goals.

POWER.xyz guarantees equal opportunity for all during the recruitment process, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.